Frequently Asked Questions: FAQ

1. Iím interested in the premium subscription but Iím not quite sure. Do you suggest that I order a subscription?

The best way to tell if the material is for you is to explore the website. Read past stories written by The Mad Hedge Fund Trader. The archives house stories as far back as February 2008. Get a feel of the newsletter before purchasing a subscription if you are unsure.

2. How do I know my subscription order went through?

Sometimes the Pay Pal system lets people register, but the order does not process. If you do not receive proof of payment from Pay Pal right after you put in the order, your order probably didnít go through. If your order did go through, you will receive a Pay Pal proof of payment and also receive a confirmation email with details from Mad Hedge Fund Trader within minutes.† If your order did not process,please contact†support@madhedgefundtrader.com to verify before re submitting your order.

3. What is your refund policy?

There are NO REFUNDS available for the Mad Hedge Fund Trader Newsletter,† Global Trading Dispatch, Mad Day Trader, Mad Options Trader or Mad Hedge Fund Trader PRO.† At the end of any service, the subscription will terminate.† There are also no auto-renewals for these services.† You will be responsible for renewing any subscription in order to continue the membership service.

NOTE: You may request a refund and immediate termination of your subscription in the case of fraudulent or unauthorized usage of your credit card. If this is the case, notify us immediately by emailing support@madhedgefundtrader.com.

4. How often is the newsletter sent out?

The newsletter is sent out 5 days a week via html email, minus some holidays. If you do not start receiving the letter within 1-2 business days, please let us know so we can make sure that the letter gets to you. Email us at support@madhedgefundtrader.com.

5. I havenít received the newsletter in a few days, what do I do?

Email us at support@madhedgefundtrader.com right away. Sometimes the system stops sending the newsletter to certain email addresses and it is hard for us to catch. Once you email us, we will do everything possible to ensure you receive the letter right away.

6. Iím interested in going to a Global Strategy Luncheon, what do these Luncheons entail?

Unless otherwise stated, a three course lunch will be followed by a presentation and a question and answer period. Iíll be giving you my up-to-date view on stocks, bonds, currencies commodities, precious metals, and real estate. Here, you can participate in a lively two way discussion on the issues confronting investors today, both with me and the other attendees.

7. Iíve already been to one Global Strategy Luncheon, is it worth going again?

Every luncheon is unique in conversation and material. Since they are scattered throughout the year, the pressing issues will always be different. The attendees of the luncheon also determine the way the conversation goes and it is always interesting to see what gets brought up and discussed. To answer the question, I would say ďOf course itís worth going againĒ.

8. Why am I not able to get the same prices as John with his trade alerts?

The markets are a living ever moving entity. Do not expect that you are going to get the exact same prices as John but in a reasonable range. Please take a moment to watch our Training Video on how to trade the Trade Alerts available by clicking here.

There are several possible reasons for this:

a) Markets move, sometimes quite dramatically so.

b) Your Trade Alert email was hung up on your local providerís server, getting it to you late. This is a function of your local providerís capital investment, and is totally outside our control.

c) The spreads on deep-in-the-money options spreads can be quite wide. This is why I recommend readers place limit orders to work in the middle market. Make the market come to you.

d) Hundreds of market makers read Global Trading Dispatch. The second they see one of my Trade Alerts, they adjust their markets accordingly. This is especially true for deep-in-the-money options. A spread can go from totally ignored to a hot item in seconds.

On the one hand, this is good news, as my Trade Alerts have earned such credibility in the marketplace. On the other hand, it is a problem for readers encountering sharp elbows when attempting executions.

e) Occasionally, emails just disappear into thin air. This is cutting edge technology, and sometimes it just plain doesnít work. This is why I strongly recommend that readers sign up for my free Text Alert Service as a back up.

The bottom line on all of this is that the prices quoted in my Trade Alerts are just ballpark ones with the intention of giving traders some directional guidance. You have to exercise your own judgment as to whether the risk/reward is sufficient with the prices you are able to execute yourself. Sometimes it is better to pay up by a few cents rather than miss the big trend. The market rarely gives you second chances.

Good luck and good trading.

John Thomas