Frequently Asked Questions: FAQ

1 – What services do you offer?

Fundamental research, trade mentoring, market timing, technical analysis, strategy luncheons, and annual conferences. Our products include the Diary of a Mad Hedge Fun Trader Newsletter, Mad Hedge Technology Letter, Mad Day Trader, Global Trading Dispatch, and Mad Hedge Fund Trader PRO. For full description of what each offers please go to our store: https://www.madhedgefundtrader.com/store/

2 – I’m interested in the Global Trading Dispatch subscription but I’m not quite sure. Do you suggest that I order a subscription?

The best way to tell if the material is for you is to explore the website. Read past stories written by The Mad Hedge Fund Trader. The archives house stories as far back as February 2008. Get a feel of the newsletter before purchasing a subscription if you are unsure.

3 – How do I know my subscription order went through?

If you are not on a “Thank you” page immediately after you put in the order your order probably didn’t go through. If your order did go through, you will receive an Order Summary via email showing the name of the subscription you purchased and the amount paid. If your order did not process, please contact support@madhedgefundtrader.com to verify before re submitting your order.

4 – What is your refund policy?

There are NO REFUNDS available for the Diary of a Mad Hedge Fund Trader Newsletter, Mad Hedge Technology Letter, Global Trading Dispatch, Mad Day Trader or Mad Hedge Fund Trader PRO.

5 – How much do I need in my trading account to use this service?

You can start with as little as $500 to do single trades, or $5,000 to run a full ten position portfolio.

6 – How often is the newsletter sent out?

The newsletter is sent out 5 days a week, every day the stock market is open, via html email.

7 – How many trade alerts are there per month?

The number of trade alerts John issues varies from month to month depending on market volatility. John will issue new trade alerts only at market “sweet spots” when he believes they will be profitable. He believes in quality not quantity.

8 – How can I get trade alerts by text message?

Send an email with your request and mobile number to support@madhedgefundtrader.com.

9 – How do I change the email address you have on file?

Send an email with your request stating both old and new email address to support@madhedgefundtrader.com.

10 – I haven’t received the newsletter (or trade alert) email in a few days, what do I do?

The emails are broadcast to all of our subscribers at the same time. Unfortunately, we have no control over the local delivery and there may be various reasons for the email not getting into your inbox within moments:

We have experienced situations with subscribers using their work email getting hung up by in-house firewalls, especially financial institutions, where what we have sent did not get past the receivers email filters. You may want to check with your IT department to verify. You may need to subscribe with your personal email address in this case. The same is true with the US military.

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If you don’t find the emails in your inbox please check your junk/spam folder and/or perform a search within your email application. It also may be a good idea to add the following addresses to your address book/preferred contacts list: newsletter@madhedgefundtrader.com, alert@madhedgefundtrader.com, mdt@madhedgefundtrader.com and/or techletter@madhedgefundtrader.com.

If you are still unable to find our emails please contact support@madhedgefundtrader.com as soon as possible. Sometimes the system stops sending to certain email addresses and we won’t know until you tell us. Once you email us, we will do everything possible to ensure you receive our emails.

11 – I am unable to or don’t know how to do options trading is this service still right for me?

In most cases, included in our emailed trade alerts, alternate trades to either buy the stock outright or purchase an ETF are suggested if you are unable to do options trading. To learn how to execute options trades, watch my training video at: https://members.madhedgefundtrader.com/ltt-executetradealerts/.

12 – I’m interested in going to a Global Strategy Luncheon, what do these Luncheons entail?

Unless otherwise stated, a three course lunch will be followed by a presentation and a question and answer period. John gives you his up-to-date view on stocks, bonds, currencies commodities, precious metals, and real estate. Here, you can participate in a lively two way discussion on the issues confronting investors today, both with John and the other attendees. Since the guests are always change they will bring different subjects to the discussion. Some subscribers attend every lunch they can.

13 – I’ve already been to one Global Strategy Luncheon, is it worth going again?

Every luncheon is unique in conversation and material. Since they are scattered throughout the year, the pressing issues will always be different. The attendees of the luncheon also determine the way the conversation goes and it is always interesting to see what gets brought up and discussed. To answer the question, John says “Of course it’s worth going again.”

14 – Are replays of the bi-weekly webinars available?

We record all webinars and post to the website within a few hours of the finish. To watch the recording, please go to https://www.madhedgefundtrader.com/ and login. Go to "My Account" and choose your membership from the dropdown list (Global Trading Dispatch or Mad Hedge Technology Letter or Mad Day Trader or Newsletter). Click on the Webinars button.

15 – I can never get the same price for each strike as you have in your trade alert email.

With a spread trade, the only thing that matters is the net cost. The individual option prices can be executed on any of 11 different exchanges so prices can vary wildly and don’t matter. It is all a computer matching exercise. To learn more, watch my training video at: https://members.madhedgefundtrader.com/ltt-executetradealerts/.

16 – Why am I not able to get the same prices as John with his trade alerts?

The markets are a living ever moving entity. Do not expect that you are going to get the exact same prices as John but in a reasonable range. Our goal is to give you the best name and direction to trade. Please take a moment to watch our Training Video on how to trade the Trade Alerts available by clicking here.

There are several possible reasons for this:

a) Markets move, sometimes quite dramatically so.

b) Your Trade Alert email was hung up on your local providers’ server, getting it to you late. This is a function of your local providers’ capital investment, and is totally outside our control.

c) The spreads on deep-in-the-money options spreads can be quite wide. This is why I recommend readers place limit orders to work in the middle market. Make the market come to you.

d) Hundreds of market makers read Global Trading Dispatch. The second they see one of my Trade Alerts, they adjust their markets accordingly. This is especially true for deep-in-the-money options. A spread can go from totally ignored to a hot item in seconds.

On the one hand, this is good news, as John’s Trade Alerts have earned such credibility in the marketplace. On the other hand, it is a problem for readers encountering sharp elbows when attempting executions.

e) Occasionally, emails just disappear into thin air. This is cutting edge technology, and sometimes it just plain doesn’t work. This is why we strongly recommend that members sign up for the free Text Alert Service as a backup.

The bottom line on all of this is that the prices quoted in Trade Alerts are just ballpark ones with the intention of giving traders some directional guidance. You have to exercise your own judgment as to whether the risk/reward is sufficient with the prices you are able to execute yourself. Sometimes it is better to pay up by a few cents rather than miss the big trend. The market rarely gives you second chances.

Good luck and good trading.

John Thomas