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Douglas Davenport

Chatbot Conversations: The Untapped Goldmine of Business Intelligence

Mad Hedge AI

From Customer Service to Data-Driven Insights

Chatbots have evolved from rudimentary tools designed to handle basic customer service inquiries to sophisticated AI-powered conversationalists capable of generating vast amounts of valuable data. Companies like OpenAI, Microsoft, and Google are investing heavily in this technology, not just for its customer service capabilities, but also for the wealth of information it provides.

A New Era of Data Mining

Chatbot conversations offer a unique window into customer behavior, preferences, and pain points. Unlike traditional surveys or focus groups, chatbots can engage with thousands, even millions, of customers simultaneously, generating a massive dataset that can be mined for valuable insights.

This data is not only vast but also diverse. Chatbots can be deployed across various industries, from e-commerce and healthcare to finance and education, capturing a wide range of customer interactions. This diversity allows for a more nuanced understanding of customer behavior and preferences across different contexts.

Real-World Applications

Leading tech companies are already leveraging chatbot data to drive business value. OpenAI, for example, uses the data generated by its ChatGPT model to continuously improve its performance and fine-tune its responses.

Microsoft is also using chatbot data to enhance its products. In a recent announcement, the company revealed that it is using chatbot conversations to improve the accuracy of its Bing search engine.

Google, meanwhile, is using chatbot data to personalize its services. The company's LaMDA model, for example, can analyze chatbot conversations to understand individual preferences and deliver tailored recommendations.

Ethical Considerations

While the potential benefits of chatbot data are undeniable, there are also significant ethical considerations. Privacy is a major concern, as chatbots often collect sensitive personal information. Companies must ensure that this data is handled responsibly and that users are informed about how their data is being used.

Bias is another important issue. AI models, including chatbots, can perpetuate and even amplify existing biases in the data they are trained on. This can lead to discriminatory outcomes, such as unfair treatment of certain customer groups. Companies must take steps to mitigate bias in their chatbot models and ensure that they are fair and equitable for all users.

A Growing Trend

Despite these challenges, the trend of using chatbot data for business intelligence is only set to grow. According to a recent report by Gartner, "By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%."

This growing adoption of AI in customer service is expected to further fuel the generation of chatbot data, providing companies with even more opportunities to gain valuable insights into their customers.

The Future of Chatbot Data

As AI technology continues to evolve, the potential applications of chatbot data are vast. Chatbots could be used to predict customer churn, identify potential sales leads, or even detect emerging market trends.

However, the full potential of chatbot data is yet to be realized. As companies continue to invest in this technology and develop new ways to analyze and utilize this data, we can expect to see even more innovative applications in the future.

Conclusion

Chatbot conversations are no longer just a means to an end; they are a valuable source of business intelligence that can drive growth, innovation, and customer satisfaction. By harnessing the power of AI, companies can unlock a wealth of untapped potential and gain a significant competitive advantage in the digital age.

The future of chatbot data is bright, but it is important to remember that with great power comes great responsibility. Companies must prioritize ethical considerations and ensure that chatbot data is used in a way that benefits both businesses and consumers alike.

 

https://www.madhedgefundtrader.com/wp-content/uploads/2024/06/Screenshot-2024-06-07-161734.jpg 583 1011 Douglas Davenport https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png Douglas Davenport2024-06-07 16:24:212024-06-07 16:24:21Chatbot Conversations: The Untapped Goldmine of Business Intelligence
april@madhedgefundtrader.com

June 7, 2024

Tech Letter

Mad Hedge Technology Letter
June 7, 2024
Fiat Lux

 

Featured Trade:

(HEWLETT PACKARD – REMEMBER THEM?)
(HPE), (SMCI), (NVDA), (ORCL), (DELL)

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 april@madhedgefundtrader.com https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png april@madhedgefundtrader.com2024-06-07 14:04:092024-06-07 15:42:43June 7, 2024
april@madhedgefundtrader.com

Hewlett Packard - Remember Them?

Tech Letter

Artificial intelligence is not always the golden ticket, but some legacy companies, they are using this trend to springboard themselves back to relevancy.

Look at companies like Dell (DELL) or Oracle (ORCL) – they epitomize what I am talking about.

For years, these certain legacy tech firms were crowbarred into this narrow definition of some aging enterprise software company that was from yesteryear.

It was true back then but some have changed.

Hewlett Packard (HPE) is another Silicon Valley brand name that has reinvented itself for artificial intelligence and its stock price has reaped the dividends.

The stock has exploded to the $20 per share range after languishing in the teens for years.

HPE latest report was topped up with its better-than-expected revenue fueled by sales of servers built for artificial intelligence work.

The strong performance was due to the company’s server business, which generated revenue of $3.87 billion.

Sales of AI-oriented systems doubled from the first quarter to more than $900 million.

Increased demand and better availability of high-powered semiconductors from Nvidia (NVDA) led to an increase in AI systems sales.

HPE would be a good way to play the catch-up trade in AI servers compared with its peers in the server space, including Dell Technologies (DELL) and Super Micro Computer (SMCI).

HPE’s current backlog for AI systems is now $3.1 billion.

This is the first quarter HPE has broken out AI server revenue and investors likely welcome the increased disclosure.

The AI-server ramp-up is finally materializing.

The full-year forecast is underwhelming given the increased AI business, suggesting other business lines, such as networking, are dragging down the results.

I am not saying that HPE is the finished article right now and is a pure AI play. I am not. They have a lot to work on and that might be a generous statement to even say that.

There is still plenty to dislike about HPE who are saddled with legacy businesses that barely move the needle.

However, if HPE smartly harnesses resources right, I do believe they could eventually turn into an above-average AI play.

At this point, many tech companies view the participation of AI or not as an existential matter.

Many companies will get left behind and swept into the dustbin of history.

When the biggest tech companies in the world talk about AI constantly on their earnings call, it is not a head fake. This is the real deal so get with the program.

There are many different types of semiconductors with different levels of sophistication, from simple chips in kitchen appliances to cutting-edge graphics processing units (GPUs) used in artificial intelligence (AI) applications, as well as cryptocurrency mining.

In many of these use cases, semiconductor chips will need an AI server to act as storage for the data or some other similar function.

The data produced is substantially greater than analog chips and of higher quality.

We are still in the early innings of the AI revolution, so it is important to know which stocks possess an upward trajectory in terms of business models and sub-sectors.

In 2024, semiconductor chips and AI server stocks have made their stamp in the tech world and aren’t going away.

Remember that the trend is your friend and I wouldn’t fight this one. It’s a massive trend to fight and be on the wrong end.

Moving forward, I believe HPE will make meaningful optimization decisions to amplify its AI server business while minimizing its legacy divisions to the benefit of the future share price.

If they can somewhat achieve these results, the stock should easily rise by 3X.

 

 

 

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Mad Hedge Fund Trader

June 7, 2024 - Quote of the Day

Tech Letter

“Life is fragile. We're not guaranteed a tomorrow so give it everything you've got.” – Said CEO of Apple Tim Cook

 

https://www.madhedgefundtrader.com/wp-content/uploads/2019/03/TIM-COOK-1.png 582 342 Mad Hedge Fund Trader https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png Mad Hedge Fund Trader2024-06-07 14:00:252024-06-07 15:41:04June 7, 2024 - Quote of the Day
april@madhedgefundtrader.com

Trade Alert - (AMD) June 7, 2024 - BUY

Tech Alert

When John identifies a strategic exit point, he will send you an alert with specific trade information as to what security to sell, when to sell it, and at what price. Most often, it will be to TAKE PROFITS, but, on rare occasions, it will be to exercise a STOP LOSS at a predetermined price to adhere to strict risk management discipline. Read more

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april@madhedgefundtrader.com

June 7, 2024

Jacque's Post

 

(THE AI GENIE IS OUT OF THE BOTTLE – ARE HUMAN RIGHTS AT STAKE?)

June 7, 2024

 

Hello everyone,

A recent report from the UN is shining a spotlight on the risks of generative AI.  The report explores 10 human rights that generative AI may adversely impact.

The paper says that “the most significant harms to people related to generative AI are in fact impacts on internationally agreed human rights” and lays out several examples for each of the 10 human rights it explores:  Freedom from Physical and Psychological Harm; Right to Equality Before the Law and Protection against Discrimination; Right to Privacy; Right to Own Property; Freedom of Thought, Religion, Conscience, and Opinion; Freedom of Expression and Access to Information; Right to Take Part in Public Affairs; Right to Work and to Gain a Living; Rights of the Child; and Rights to Culture, Art, and Science.

There is already talk about generative AI’s impact on creative professions.  This report discusses this issue and how it can be used to create harmful content from political disinformation to nonconsensual pornography and CSAM (child sexual abuse material).  Over 50 examples in the report illustrate the potential human rights violations, which creates an alarming picture of what’s at stake as companies rush to develop, deploy, and commercialize AI.

The report also asserts that generative AI is both altering the current scope of existing human rights risks associated with digital technologies and has unique characteristics that are giving rise to new types of human rights risks.  For instance, the use of generative AI for armed conflict and the potential for multiple generative AI models to be fused together into larger single-layer systems that could autonomously disseminate huge quantities of disinformation.

Of some concern is the idea that “other potential risks are still emerging and, in the future, may represent some of the most serious threats to human rights linked to generative AI.

One particular risk the report brings to light surrounds the Rights of the Child.  “Generative AI models may affect or limit children’s cognitive or behavioral development where there is over-reliance on these models’ outputs, for example when children use these tools as a substitute for learning in educational settings.  These use cases may also cause children to unknowingly adopt incorrect or biased understandings of historical events, societal trends, etc.”

The report also notes that children are especially susceptible to human rights harms linked to generative AI because they are less capable of discerning between synthetic content and genuine content, identifying inaccurate information, and understanding they’re interacting with a machine.

Let’s think of children and social media for a moment.  They were given daily access to social media without virtually any transparency or research into how it might impact their development or mental well-being.  It’s well known that children have been harmed by social media companies’ apparent lack of guardrails surrounding the technology.  This issue came to light earlier this year when the CEOs of Meta, Snapchat, TikTok, X, and Discord testified before Congress in a heated hearing that looked at social media’s role in child exploitation as well as its contribution to addiction, suicide, eating disorders, unrealistic beauty standards, bullying, and sexual abuse. It’s been shown that children were treated as guinea pigs on Big Tech’s social media platforms; repeating those mistakes with generative AI would be shameful.

The Right to Work and to Gain a Living was also covered in the report and showed interesting findings.  Of note was the fact that economics, labor markets, and daily work practices could be drastically altered by Generative AI.  The future may include employers using generative AI to monitor workers, and the idea that workers engaged in labor disputes with employers may be at heightened risk of being replaced with generative AI tools.

How we implement the technology will be important as well as the guardrails – or lack thereof – we put around it.  Perhaps the most significant takeaway is the understanding that Generative AI as a technology won’t commit these human rights violations independently, but rather powerful humans acting recklessly to prioritize profit and dominance will.

The May Monthly Zoom Meeting recording will be sent out next week.

 

QI CORNER

 

 

 

 

 

 

Cheers,

Jacquie

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 april@madhedgefundtrader.com https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png april@madhedgefundtrader.com2024-06-07 12:00:232024-06-07 12:26:57June 7, 2024
april@madhedgefundtrader.com

June 7, 2024

Diary, Newsletter, Summary

Global Market Comments
June 7, 2024
Fiat Lux

 

Featured Trade:

(WHY LITHIUM IS ABOUT TO REPLACE OIL)
(SQM), (FMC), (ALB)

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Arthur Henry

Why Lithium is About to Replace Oil

Diary, Newsletter

The current nuclear winter in the EV industry is the worst in the history of the industry and there has been no worse affected supplier than the lithium industry.

Flattening sales and increased competition have smashed the share prices of companies like Tesla (TSLA) and many smaller entrants are unlikely to make it out alive.

But conditions can’t remain this horrible forever and there are some fantastic long-term bargains to be had among the big lithium miners for the patent and the discipline.

Would you be interested in buying a commodity that will become the basis for the global economy for the second half of the 21st century?

How about a commodity that is about to see a 100 times increase in demand. It will also become the world’s most widely traded commodity.

The market for Lithium (Li) is about to explode. What we are witnessing now is nothing less than the transition from a carbon to a lithium-based economy. This is a big deal.

I mention this now because we have just been blessed with a great entry point for the entire sector. The government of Chile has raised its lithium mining quota by 400%, causing all shares in the sector to crater.

But this is just a temporary setback. Global demand should handily grow into the new supply.

This is not a new trade for us. I first started writing about lithium in 2009, piling readers into Chile’s Sociedad Quimica Y Minera (SQM), bringing in a handy 440% pop-off the lows (click here for “The Skinny on Lithium” ).

After that, the stock was demolished by the peaking in 2013, and the subsequent collapse of oil prices which took down the entire lithium, rare earth, solar, and alternative energy space. At the end of the day, it’s all one trade about energy.

We saw an almost perfect double bottom in 2015, and since then, the stock has tacked on another perfect 440% gain. We are now plumbing new lows.

Except that this time, it’s different.

Back in 2009, when (SQM) began its first springboard move, the global electric car industry was but a twinkle in Elon Musk’s eye. Lithium demand was limited to use in cell phones with tiny batteries.

Fast forward 15 years, and it’s a different world.

Tesla total car production since inception has topped an eye-opening 6 million. It is ramping up to produce 20 million units a year. And dozens of other major car manufacturers also have all-electric models in showrooms.

And here’s the real kicker. A cell phone uses a miniscule average of seven grams of lithium. A Tesla Model-1 uses 10,000 times that quantity!

In the coming years, we will transition from a global lithium glut to a structural shortage. That is great for share prices….everyone’s.

Tesla brought online its lithium-ion battery-producing Gigafactory in nearby Sparks, Nevada, a joint venture with Japan’s Panasonic. A second Gigafactory has already been completed.

It gets better.

Ten states and countries will eventually ban the sale of new internal combustion engines, and the list is growing.

The Netherlands starts in 2025, followed by Germany in 2030, and Britain and France in 2040.

Norway, which ironically is a major oil exporter, wants to go all-electric as soon as possible.

California, which accounts for 20% of all US car sales, is demanding 100% of new car sales be zero emission by 2035. China has a similar phase in.

Adding together the lifetime cost of operating a vehicle, and averaging out the cost per year, Tesla’s are cheaper than running a conventional car TODAY! It will be the market that dictates that all new sales of vehicles go electric, not some government edict.

You just pay for all of the lifetime need for fuel up front, and make it back over time through a zero cost of maintenance.

Add all this up, and total lithium demand should soar to 470,000 by 2025. That’s a lot of lithium.

Until now, the bulk of the world’s lithium is produced by three companies, (SQM) mentioned above, North Carolina-based special chemical maker Albermarle (ALB), and Pennsylvania-based (FMC) Corp.. The rest of the listed lithium-producing companies are all penny stocks.

All three of these companies obtain their lithium supplies in the same corner of Chile, Bolivia, and Argentina which has the unique geology to cheaper surface mine this white, highly reactive metal.

These are referred to as “lithium brines” where the target metal can be easily obtained through a simple crystallization process.

And here’s the dirty little secret of lithium mining. What do these three countries have in common? Cheap labor and the virtual absence of environmental controls. This is why you will never see competitors emerge from the US or Australia.

What could upset the apple cart for lithium? A totally new battery technology based on other elements could emerge to replace lithium.

There are many on the drawing board. This list includes graphene supercapacitors, redox flow, aluminum graphite, solid state, and biochemical batteries, powered roads, and high-output thin film solar panels.

Several of these also use lithium, but not to the extent that existing lithium-ion batteries do.

But some have come close to challenging lithium’s advantages in cost and scale production.

But then in the tech business, you never say never.

I worked on my first electric car at UCLA 50 years ago as part of a graduate engineering project, and I’m surprised that it has taken this long to get this far.

But then massive government subsidies for the oil industry are a hard thing to run against for anyone.

 

 

 

 

 

There is a Future in Lithium

The Gigafactory in Sparks Nevada

 

https://www.madhedgefundtrader.com/wp-content/uploads/2024/05/john-thomas-tesla.png 602 658 Arthur Henry https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png Arthur Henry2024-06-07 09:02:452024-06-07 10:28:34Why Lithium is About to Replace Oil
april@madhedgefundtrader.com

June 6, 2024

Biotech Letter

Mad Hedge Biotech and Healthcare Letter
June 6, 2024
Fiat Lux

 

Featured Trade:

(IS THIS THE COMEBACK TRAIL AFTER A CLIFFHANGER?)

(BMY)

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april@madhedgefundtrader.com

Is This The Comeback Trail After A Cliffhanger?

Biotech Letter

I once scaled a mountain everyone swore was cursed after a landslide. They missed out on stunning vistas and the thrill of conquering a challenge. Turns out, the best views often come after a little rock bottoming.

That brings to mind Bristol-Myers Squibb (BMY), the pharma giant fresh off a stock price landslide of its own.

Bristol-Myers Squibb shares have been in a freefall lately, plunging to nearly half their 2022 peak of $80. The culprit? You guessed it: those dreaded patent expirations and a whole lot of hand-wringing about future growth.

However, as a contrarian investor, I see this doom-and-gloom scenario as an opportunity rather than a setback.

Remember those times when the market turned its back on the likes of Meta Platforms (META) and NVIDIA (NVDA)? They were trading for peanuts not so long ago and look at them now.

Now, you might be thinking, "So, BMY's taken a hit. Is it really that undervalued?"

Well, I've been digging through the stock's history, all the way back to 2012, and something interesting popped up: since 2013, BMY has rarely dipped below its 200-week simple moving average (that fancy brown line on your charts). It just recently broke through that floor, which could mean we're looking at a once-in-a-decade buying opportunity.

Every time this stock has even gotten close to that 200-week line, it's been a signal to buy, and the stock has always bounced back.

Let's not forget that just a couple of years ago, this stock was cruising at over $80 a share. Now it's practically a penny stock compared to that. Has the company really lost half its value?

Bristol-Myers Squibb's been facing some headwinds, no doubt about it. Revlimid, their blockbuster cancer treatment, lost patent protection in 2022, and Eliquis, their anti-stroke champ, is set to follow suit in 2026.

But don't count them out just yet. The company still has plenty of promising drugs in its arsenal that aren't facing patent cliffs anytime soon.

Plus, they've been on a shopping spree, snatching up high-potential companies like Karuna, RayzeBio, and Mirati in 2023. These acquisitions could be just the ticket to reignite growth and fill the void left by those expiring patents.

In a strategic move to streamline operations and boost future earnings, Bristol-Myers Squibb also announced a $1.5 billion plan to cut expenses, including eliminating around 2,200 jobs.

Sure, 2024 might be a bit of a transition year with some one-time charges, but this bold move could pave the way for a leaner, meaner, and ultimately more profitable company in the years to come.

Turning to the financials, analysts are forecasting a bit of a slow year for Bristol-Myers Squibb in 2024, with earnings per share of $0.56 on about $46 billion in revenue.

But they're expecting a major rebound in 2025, with earnings soaring to $6.94 per share on similar revenue.

And even though 2026 projections show a slight dip to $6.30 EPS on $43.85 billion revenue, this isn't a company you're buying for explosive growth.

The current stock price is roughly seven times the 2025 earnings estimate. That's a steal, my friends. Sure, they've got a bit of debt on the books – $57.46 billion to be exact, with $9.67 billion in cash. But hey, they still earned a respectable "A2" credit rating, so they're not exactly teetering on the brink.

Now, let's talk about another star of BMY’s show: that sweet, sweet dividend.

Bristol-Myers Squibb is dishing out $0.60 per share each quarter, which adds up to a juicy 5.5% yield. Think about that for a second.

That's more than most money market funds are offering right now, and with the Fed likely to slash interest rates in the near future, those yields are only going to shrink.

Remember that "Fed dot plot" they released earlier this year? It's hinting at a 2.25-point drop in the Fed Funds rate by the end of 2026. That could take us from the current 5.25% to 5.5% range all the way down to 3% to 3.25%.

Imagine how much more tempting that 5.5% dividend yield from Bristol-Myers Squibb will look when money market rates are potentially 40% lower.

That makes Bristol-Myers Squibb's current situation practically irresistible to a contrarian investor like me. We're talking about a stock trading at a price we haven't seen in over a decade, relative to the 200-week simple moving average. That's the kind of bargain that makes my palms sweat.

And that's not all. With a valuation hovering around seven times the 2025 earnings estimate and a dividend yield that makes money market funds look like pocket change, this could be a recipe for serious upside.

Sure, patent expirations are a pain in the you-know-what for every pharma company. But let's not forget those initial years of patent protection are like a golden ticket. Plus, Bristol-Myers Squibb has a proven track record of developing and acquiring blockbuster drugs.

Of course, there's no sugarcoating the challenges and risks, but when a stock's 5.5% yield and a rock-bottom P/E ratio are staring you in the face, it's hard to ignore the potential upside. That's why I'm dipping my toes in with a small initial position, gradually building it up over time.

I'm playing the long game here, folks. I believe that eventually, just like with other beaten-down stocks, investors will wake up and realize the incredible value this historically successful company offers.

In the meantime, that generous dividend will keep those money market-like payouts rolling in while we wait for the share price to rebound.

 

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