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Tag Archive for: (MSFT)

MHFTF

Our Home Run On Square (SQ)

Tech Letter

Pat yourself on the back if you pulled the trigger on Square (SQ) when I told you so because the stock has just lurched over an intra-day level of $100.

It was me aggressively pushing readers into buying this gem of a fin-tech company at $49. To read that story, please click here (you must be logged in to www.madhedgefundtrader.com).

Since then, the price action has defied gravity levitating higher each passing day immune to any ill-effects.

The Teflon-like momentum boils down to the company being at the cross-section of an American fin-tech renaissance and spewing out supremely innovative products.

At first, Square nurtured the business by targeting the low hanging fruit– small and medium size enterprises in dire need of a strong injection of fin-tech infrastructure.

It largely stayed away from the big corporations that adorn billboards across the Manhattan skyline.

That was then, and this is now.

Square is going after the Goliath’s fueling a violent rise in gross payment volume (GPV).

Modifying themselves for larger institutions is the next leg up for Square.

They recently inaugurated Square for Restaurants for larger full-service restaurants.

Business owners do not need technical backgrounds to operate the software and integrating Caviar into this program emphasizes the feed through all of Square’s software.

Dorsey has built an ecosystem that has morphed into a one-stop shop for comprehensively running a business.

Migrating into business with the premium corporations offers an opportunity to augment higher margin business.

This is the lucrative path ahead for Square and why investors are festively lining up at the door to get a piece of the action.

The downside with an uber-growth company like Square are lean profits, but they have managed to eke out three straight quarters of marginal spoils.

However, the absence of profits can be stomached considering the total addressable market is up to $350 billion.

Grabbing a chunk of that would mean profits galore for this too hot to handle company.

Expenses are always a head spinner for Silicon Valley firms and attracting a dazzling array of engineers to spin out breathtaking profits can’t be done on the cheap.

The Cash app download figures are sizzling and is one of the most popular apps in the app store.

Square’s marketing strategy is also turning a corner getting out their name leading to sale conversions.

These are just several irons in the fire.

The last two years has seen this stock double each year, could we be in for another double next year?

If measured by growth, then I see why not.

Growth is the ultimate acid test deciding whether this stock will be dragged down into the quick sand or let loose to run riot.

Other second-tier tech firms in the middle of a sweet growth spot pack a potent punch like Spotify (SPOT) and Grubhub (GRUB) which are growing annual sales around 50-60%.

Material profits are also irrelevant for the aforementioned tech juggernauts.

Square is expanding at the same fervent pace too, and the hyper-growth only makes payment processors like Visa (V) quasi-jealous of such staggering numbers.

And when Square trots out numbers to the public like that with (GPV) shooting out the roof, the stock does nothing but go gangbusters.

Either way, Square has popularized making credit card payments through smartphones and that in itself was a tough nut to crack amongst tough nuts.

Square also has a line-up of impressive point-of-sales products such as Caviar.

In fact, merchant sellers are adopting an average of 3.4 Square software apps with invoices, loans, marketing, and payroll software being the most beloved.

Square also offers other software that can handle back office tasks and manage inventory.

The software and services business is on pace to register over $1 billion in sales in 2019.

The breadth of functions that can boost a company’s execution highlights the quality of software Dorsey has produced.

I always revert back to one key ingredient that all tech companies must wildly indulge in to fire up the stock price – innovation.

Innovation in bucket loads is something all the brilliant tech firms crave such as Microsoft (MSFT), Amazon, and Salesforce (CRM).

Overperformance starts from the top and trickles down to the people they hand pick to manage and run the businesses.

Jack Dorsey is right up there with the best of them and his influence cannot be denied or ignored.

His stewardship over his other company Twitter (TWTR) is sometimes worrisome because of a pure scheduling conflict, but it’s obvious which company is having a better year.

Square steers clear of the privacy and regulatory minefields handcuffing Twitter.

And it could be safely assumed that Dorsey enjoys his afternoons more at Square than his mornings across the street at Twitter where he is bombarded by heinous problems up the wazoo.

When you conjure up an up-and-coming company that could rattle the establishment, Square is one of the first companies that comes to mind.

Some analysts even argue this company deserves to be lifted into the vaunted Fang group.

I would say they are on their merry way but they just aren’t big enough to command a spot on the Fang roster.

I have immense conviction this stock will be a deep influencer of our time, and its diversified software offerings add limitless dimensions underpinning massive revenue streams.

In Q2, the subscription revenue grew 127% YOY underscoring the success the software team is having, crafting productive apps applicable to business owners.

Business owners can even take out a loan through Square Capital which issues micro-loans to small business owners.

In need of financing? Ring up Dorsey’s company for a few quid.

Starkly contrasting Square in the payment processors space is Visa (V).

Visa is not a hyper-growth company going ballistic, but a stoic behemoth unperturbed.

The 3.283 billion visa cards that adorn its insignia represents scintillating brand awareness and efficiency.

When Tim Cook was asked if Apple (AAPL) plans to disrupt Visa, he smirked and said, “People love their credit cards.”

This is a prototypical steady as she goes-type of company.

They do not offer micro-loans to small businesses or dabble with any of the murky sort of products that can be found on the edge of the risk curve.

They are a safe and steady pure payment processor.

Its network can digest 65,000 transactions per second and is universally cherished as a brand around the world.

All of this led to an operating margin of 66% in 2017.

Square has identified other parts of the payment process to snatch and do not directly compete with Visa.

They partner with Visa and pay them a processing fee.

Subsequently, Square is paid a merchant fee after the payment is approved.

Visa has a monopoly and a moat around their business as wide as can be.

Square is a different type of beast – growing uncontrollably and hell-bent on spawning a revolutionary fin-tech paradigm shift.

The question is can Square eventually turn payment heavyweights like Visa on its head?

The path is fraught with booby traps and as Square generates the projected sales and bolsters its revenue, it could start to encroach on these legacy processors too.

Yet, it’s too early to delve into that threat yet.

Enjoy the ride with Square and better to lay off this potent stock until a better entry point presents itself.

This stock will go higher. Giddy-up!

 

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 MHFTF https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTF2018-10-03 09:01:422018-10-03 08:59:28Our Home Run On Square (SQ)
MHFTR

October 1, 2018

Diary, Newsletter, Summary

Global Market Comments
October 1, 2018
Fiat Lux

Featured Trade:
(THE MARKET OUTLOOK FOR THE WEEK AHEAD,
or DON’T NOMINATE ME!),
(AMZN), (NVDA), (AAPL), (MSFT), (GLD), (ABX), (GOLD),
(JOIN US AT THE MAD HEDGE LAKE TAHOE, NEVADA,
CONFERENCE, OCTOBER 26-27, 2018)

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-10-01 01:08:182018-09-28 20:44:07October 1, 2018
MHFTR

The Market Outlook for the Week Ahead, or Don’t Nominate Me!

Diary, Newsletter, Research

I have a request for all of you readers. Please do not nominate me for justice of the Supreme Court.

I have no doubt that I could handle the legal load. A $17 copy of Litigation for Dummies from Amazon would take care of that.

I just don’t think I could get through the approval process. There isn’t a room on Capitol Hill big enough to house all the people who have issues with my high school background.

In 1968, I ran away from home, hitchhiked across the Sahara Desert, was captured by the Russian Army when they invaded Czechoslovakia, and had my front teeth knocked out by a flying cobblestone during a riot in Paris. I pray what went on in Sweden never sees the light of day.

So, I’m afraid you’ll have to look elsewhere to fill a seat in the highest court in the land. Good luck with that.

The most conspicuous market action of the week took place when several broker upgrades of major technology stocks. Amazon (AMZN) was targeted for $2,525, NVIDIA (NVDA) was valued at $400, and JP Morgan, always late to the game (it’s the second mouse that gets the cheese), predicted Apple (AAPL) would hit a lofty $270.

That would make Steve Jobs’ creation worth an eye-popping $1.3 trillion.

The Mad Hedge Market Timing Index dove down to a two-month low at 46. That was enough to prompt me to jump back into the market with a few cautious longs in Amazon and Microsoft (MSFT). The fourth quarter is now upon us and the chase for performance is on. Big, safe tech stocks could well rally well into 2019.

Facebook (FB) announced a major security breach affecting 50 million accounts and the shares tanked by $5. That prompted some to recommend a name change to “Faceplant.”

The economic data is definitely moving from universally strong to mixed, with auto and home sales falling off a cliff. Those are big chunks of the economy that are missing in action. If you’re looking for another reason to lose sleep, oil prices hit a four-year high, topping $80 in Europe.

The trade wars are taking specific bites out of sections of the economy, helping some and damaging others. Expect to pay a lot more for Christmas, and farmers are going to end up with a handful of rotten soybeans in their stockings.

Barrick Gold (ABX) took over Randgold (GOLD) to create the world’s largest gold company. Such activity usually marks long-term bottoms, which has me looking at call spreads in the barbarous relic once again.

With inflation just over the horizon and commodities in general coming out of a six-year bear market, that may not be such a bad idea. Copper (FCX) saw its biggest up day in two years.

The midterms are mercifully only 29 trading days away, and their removal opens the way for a major rally in stocks. It makes no difference who wins. The mere elimination of the uncertainty is worth at least 10% in stock appreciation over the next year.

At this point, the most likely outcome is a gridlocked Congress, with the Republicans holding only two of California’s 52 House seats. And stock markets absolutely LOVE a gridlocked Congress.

Also helping is that company share buybacks are booming, hitting $189 billion in Q2, up 60% YOY, the most in history. At this rate the stock market will completely disappear in 20 years.

On Wednesday, we got our long-expected 25 basis-point interest rate rise from the Federal Reserve. Three more Fed rate hikes are promised in 2019, after a coming December hike, which will take overnight rates up to 3.00% to 3.25%. Wealth is about to transfer from borrowers to savers in a major way.

The performance of the Mad Hedge Fund Trader Alert Service eked out a 0.81% return in the final days of September. My 2018 year-to-date performance has retreated to 27.82%, and my trailing one-year return stands at 35.84%.

My nine-year return appreciated to 304.29%. The average annualized return stands at 34.40%. I hope you all feel like you’re getting your money’s worth.

This coming week will bring the jobspalooza on the data front.

On Monday, October 1, at 9:45 AM, we learn the August PMI Manufacturing Survey.

On Tuesday, October 2, nothing of note takes place.

On Wednesday October 3 at 8:15 AM, the first of the big three jobs numbers is out with the ADP Employment Report of private sector hiring. At 10:00 AM, the August PMI Services is published.

Thursday, October 4 leads with the Weekly Jobless Claims at 8:30 AM EST, which rose 13,000 last week to 214,000. At 10:00 AM, September Factory Orders is released.
 
On Friday, October 5, at 8:30 AM, we learn the September Nonfarm Payroll Report. The Baker Hughes Rig Count is announced at 1:00 PM EST.

As for me, it’s fire season now, and that can only mean one thing: 1,000 goats have appeared in my front yard.

The country hires them every year to eat the wild grass on the hillside leading up to my house. Five days later there is no grass left, but a mountain of goat poop and a much lesser chance that a wildfire will burn down my house.

Ah, the pleasures of owning a home in California!

Good luck and good trading.

 

 

 

 

 

 

 

 

 

We’re Taking Calls Now

https://www.madhedgefundtrader.com/wp-content/uploads/2018/09/trailing-one-year-image-1-1-e1538166658317.jpg 365 580 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-10-01 01:07:252018-10-04 13:06:00The Market Outlook for the Week Ahead, or Don’t Nominate Me!
MHFTR

September 19, 2018

Tech Letter

Mad Hedge Technology Letter
September 19, 2018
Fiat Lux

Featured Trade:
(IBM’S SELF DESTRUCT),
(IBM), (BIDU), (BABA), (AAPL), (INTC), (AMD), (AMZN), (MSFT), (ORCL)

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-09-19 01:06:292018-09-18 20:52:42September 19, 2018
MHFTR

IBM’s Self Destruct

Tech Letter

International Business Machines Corporation (IBM) shares do not need the squeeze of a contentious trade war to dent its share price.

It is doing it all by itself.

Stories have been rife over the past few years of shrinking revenue in China.

And that was during the golden years of China when American tech ran riot on the mainland before the dynamic rise of Baidu (BIDU), Alibaba (BABA), and Tencent, otherwise known as the BATs.

Then the Oracle of Omaha Warren Buffett drove a stake through the heart of IBM shares earlier this year by announcing he was fed up with the company’s direction and dumped a 35-year position.

Buffett unloaded all of his shares in favor of putting down an additional 75 million shares in Apple (AAPL) in the first quarter of 2018.

Topping off his Apple position now sees Buffett owning a mammoth 165.3 million total shares in the resurgent tech company.

Buffett’s shrewd decision has been rewarded, and Apple’s stock has rocketed more than 20% since he jovially declared his purchase in May.

IBM has been a rare misstep for Buffett, who took a moderate loss on his IBM position disclosing an average cost basis of $170 on 64 million shares that Berkshire bought in 2011.

IBM has flatlined since that Buffett interview, and slid around 25% since its peak in mid-2014.

IBM is grappling with the same conundrum most legacy companies deal with – top line contraction.

In 2014, IBM registered a tad under $93 billion in annual revenue, and followed up the next three years with even lower revenue.

A horrible recipe for success to say the least.

In an era of turbo-charged tech companies whose value now comprise over a quarter of the S&P, IBM has really fluffed its lines.

IBM’s prospects have been stapled to the PC market for years.

A recent JP Morgan note revealed the PC market could contract by 5% to 7% in the fourth quarter because of CPU shortages from Intel (INTC).

The report’s timing couldn’t have been worse for IBM.

The PC industry has been tanking for the past six consecutive years unable to shirk shrinking volume.

Intel is another company I have been lukewarm on lately because it is being outmaneuvered by chip competitor Advanced Micro Devices (AMD).

Even worse, this year has been a bad one for Intel’s management, which saw former CEO Brian Krzanich resign for sleeping with a coworker.

The poor management has had a spillover effect with Intel needing to delay new product launches as well.

To read more about my timely recommendation to pile into AMD in mid-August at $19, please click here.

Meanwhile, AMD shares have gone parabolic and surpassed an intraday price of $34 recently.

Investors should ask themselves, why invest in IBM when there are so many other tech companies that are growing, and growing revenue by 20% or more per year?

If IBM does manage to eke out top line growth in 2018, it will be by 1% to 2%, similar to Oracle’s recent performance.

Unsurprisingly, the price action of Oracle (ORCL) for the past year has been flatter than a bicycle ride around Beijing.

Live by the sword and die by the sword.

Thus, the Mad Hedge Technology Letter has been ushering readers into high-performance stocks that will bring technological and societal changes.

If you put a gun to my head and forced me to give sage investment advice, then the answer would be straightforward.

Buy Amazon (AMZN) and Microsoft (MSFT) on the dip and every dip.

This is a way to print money as if you had a rich uncle writing you checks every month.

Legacy tech is another story.

The IBMs and the Oracles of the world are bringing up the tech sector’s rear.

To add insult to injury, the lion’s share of IBM’s revenue is carved out from abroad, and the recent surge in the dollar is not doing IBM any favors.

IBM’s Watson initiative was billed as the savior for Big Blue.

The artificial intelligence initiative would integrate health care data into an actionable app.

The expectations were high hoping this division would drag up IBM from its long period of malaise.

IBM bet big on this division ploughing more than $15 billion into it from 2010-2015, predicting this would be the beginning of a new renaissance for the historic American company.

This game changing move fell on deaf ears and has been a massive bust.

IBM swallowed up three companies to ramp up this shift into the AI world - Phytel, Explorys, and Truven.

The treasure trove of health care data and proprietary analytics systems these companies came with were what this division needed to turn the corner.

These three companies were strong before the buy out and engineers were upbeat hoping Watson would elevate these companies to another level.

Wistfully, IBM Management led by CEO Ginni Rometty grossly mishandled Watson’s execution.

Phytel boasted 160 engineers at the time of IBM’s purchase and confusingly slashed half the workforce earlier this year.

Engineers at the firm even lamented that now, even smaller firms were “eating them alive.”

Unimpressed with the direction of the artificial intelligence division at IBM, many of these three companies’ best and brightest engineers jumped ship.

The inability for IBM to integrate Watson reared its ugly head in plain daylight when MD Anderson Cancer Center in Texas halted its Watson project after draining $62 million.

This was one of many errors that Watson AI accrued.

The failure to quicken clinical decision-making to match patients to clinical trials was an example of how futile IBM had become.

In short, a spectacular breakdown in execution mixed with an abrupt brain drain of AI engineers quickly imploded the prospect of Watson ever succeeding.

In 2013, IBM confidently boasted that Watson would be its “first killer app” in health care.

Internal leaks shined a brighter light on IBM’s subpar management skills.

One engineer described IBM’s management as having “no idea” what they were doing.

Another engineer said they were uncertain of a “road map” and “pivoted many times.”

Phytel, an industry leader at the time focusing on population health management, was bleeding money.

The engineers explained further, chiming in that IBM’s management had zero technical experience that led management wanting to create products that were “simply impossible.”

Not only were these products impossible, but they in no way took advantage of the resources these three companies had at their disposal.

Do you still want to invest in IBM?

Fast forward to today.

IBM is being sued in federal court with the plaintiff’s, former employees at the firm, claiming the company unfairly discriminated against elderly employees, firing them because of their age.

The documents submitted by the plaintiff’s state that “IBM has laid off 20,000 employees who were over the age of 40” since 2012.

This prototypical legacy company has more problems than the eye can see in every nook and cranny of the company.

If you have IBM shares now, dump them as soon as you can and run for cover.

It’s a miracle that IBM shares have eked out a paltry gain this year. And this thesis is constant with one of my overarching themes – stay away from all legacy tech firms with no cutting-edge proprietary technologies and stagnating growth.

 

 

 

 

A Sad Story of Mismanagement

________________________________________________________________________________________________

Quote of the Day

“Some say Google is God. Others say Google is Satan. But if they think Google is too powerful, remember that with search engines unlike other companies, all it takes is a single click to go to another search engine,” said Alphabet cofounder Sergey Brin.

 

https://www.madhedgefundtrader.com/wp-content/uploads/2018/09/IBM-man-image-4-e1537302569878.jpg 295 400 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-09-19 01:05:132018-09-18 20:52:05IBM’s Self Destruct
MHFTR

September 17, 2018

Diary, Newsletter, Summary

Global Market Comments
September 17, 2018
Fiat Lux

Featured Trade:
(THE MARKET OUTLOOK FOR THE WEEK AHEAD),
(AAPL), (CBS), (EEM), (BABA), (UUP), (MSFT), (VIX), (VXX), (TLT),
(TUESDAY, OCTOBER 16, 2018, MIAMI, FL, GLOBAL STRATEGY LUNCHEON)

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-09-17 01:08:572018-09-14 21:30:08September 17, 2018
MHFTR

The Market Outlook for the Week Ahead

Diary, Newsletter, Research

Talking to hedge fund managers, financial advisors, and portfolio managers around the country de-risking seems to be the name of the game. It’s like they expect a category five hurricane to hit the markets tomorrow.

Even my friend, hedge fund legend David Tepper, says that the stock market is fairly valued and that he is cutting back his equity exposure. However, he is hanging onto his position in Micron Technology (MU), which he believes is deeply oversold. Will the last person to leave Dodge please turn out the lights?

You can expect a real hurricane, Florence, to impact the coming economic data. The usual pattern is for GDP growth to take an initial hit when the big storms hit, and then make back more as reconstruction and government spending kicks in. The scary thing is that there are three more hurricanes on the way.

The big event of the week was Apple’s (AAPL) roll out of its new product line, which will beat the daylights out of competitors. Think better and more expensive across the board, with the top iPhone now costing an eye-popping $1,499.

If you are Life Alert, the private company that sells safety devices to seniors, Apple just ate your lunch. Welcome to the cutthroat world of technology investing.

The drama at CBS (CBS) played out with the departure of CEO Les Moonves. He basically generated virtually all the profits for the company for the past two decades. But in this modern age not keeping your zipper zipped carries a heavy price.

A happier departure was seen by Alibaba’s (BABA) Jack Ma, China’s richest man to focus on philanthropic activity.

Emerging markets (EEM) continued their relentless meltdown, only given a brief respite by profit taking in the U.S. dollar (UUP) on Friday.

A coming strike by the United Steelworkers may mark the onset of new wage demands by labor nationwide. In the meantime, the JOLTS report hit a new all-time high with 650,000 job openings.

For the final “screw you” of the week, Trump indicated he was going forward with tariffs on another $200 billion in Chinese imports. Consumer goods will dominate the new black list in the lead up to the Christmas shopping season. Beat the Grinch and shop early!

With the Mad Hedge Market Timing Index ranging from 50 to 78 last week the market keeps trying and failing to reach new all-time highs on small volume. Volatility (VIX) hit a one-month low.

Thank goodness I took profits on my iPath S&P 500 VIX Short Term Futures ETN (VXX) long. The January $40 call options have cratered from $3.60 to only $1.96. Still, there was enough price action to allow us to take nice profits on our bond short (TLT) and Microsoft (MSFT) long. Microsoft was the top-performing Dow stock last and we got in early!

Last week, the performance of the Mad Hedge Fund Trader Alert Service forged a new all-time high. September has given us a middling return of 2.42%. My 2018 year-to-date performance has clawed its way back up to 29.43% and my trailing one-year return stands at 41.35%.

My nine-year return appreciated to 305.90%. The average annualized Return stands at 34.65%. The more narrowly focused Mad Hedge Technology Fund Trade Alert performance is annualizing now at an impressive 29.41%. I hope you all feel like you’re getting your money’s worth.

This coming week is pretty flaccid in terms of economic data releases.

On Monday, September 17, at 8:30 AM, we learn the August Empire State Manufacturing Survey.

On Tuesday, September 18, at 10:00 AM, the National Association of Homebuilders Home Price Index is released. August Home Sales is out at 10:00 AM EST.

On Wednesday September 19, at 8:30 AM, the August Housing Starts is published.

Thursday, September 20 leads with the Weekly Jobless Claims at 8:30 AM EST, which dropped 1,000 last week to 204,000.

On Friday, September 21, at 8:30 AM, we learn August Retail Sales. The Baker Hughes Rig Count is announced at 1:00 PM EST. Last week saw a gain of 7.

As for me, the harvest season in nearby Napa Valley is now in full swing, so I’ll be making the rounds picking up my various wine club memberships. Screaming Eagle check, Duckhorn check, Chalk Hill check.

Good luck and good trading.

 

 

 

 

 

 

 

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MHFTR

September 13, 2018

Tech Letter

Mad Hedge Technology Letter
September 13, 2018
Fiat Lux

 

Featured Trade:
(THE THREAT TO YOUR DIGITAL LIFE FROM CHATBOTS),
(FB), (GOOGL), (MSFT)

https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png 0 0 MHFTR https://madhedgefundtrader.com/wp-content/uploads/2019/05/cropped-mad-hedge-logo-transparent-192x192_f9578834168ba24df3eb53916a12c882.png MHFTR2018-09-13 01:06:122018-09-12 20:07:42September 13, 2018
MHFTR

The Threat to Your Digital Life from Chatbots

Tech Letter

Not all tech will survive.

Come hell or high water, chatbots are not going away today but have an ugly fate with the tech graveyard of past technologies in the near future.

The rise of pervasive technology has brought consumers a wave of modern technology – some useful and some that go straight rogue.

Microsoft (MSFT) was on the receiving end of tech gone bad when its Tay bot was duped into spewing anti-Semitic and racist blather.

Bill Gate’s brainchild allowed Tay to behave according to what it learned from fellow users with which it interacted.

The developers forgot that not all Internet speak is nice and bubbly.

In another humiliating episode, cyberhackers wielded a chatbot to masquerade as a woman asking men to hand over credit card information in order to become verified on the raunchy dating app Tinder.

Manipulating an app platform has been a favorite of cyberhackers where users blindly trust these brands with which they have become familiar, and barely question the motives behind these strange developments.

As cybercriminals endlessly hunt for monetization and opportunities ramp up, chatbots represent a critical vehicle to pillage prospective victims.

These examples are just two that were publicly reported.

In reality, flashpoints are widespread, and users are usually completely unaware that they are being victimized.

Some chatbots are even out just for data harvesting among other targeted activity.

The dark web is the perfect marketplace to sell hijacked data.

Many Internet users believe they can feel safe and secure behind the auspices of end-to-end encryption.

However, users seem to forget that this type of foolproof security has its limitations.

The easiest way to become exposed is by the other person on the other end of the message.

They can turn you in.

Paul Manafort found this out the hard way when the FBI seized messages from the people he sent them too.

WhatsApp, owned by Facebook, along with chat app Signal are the best ways to keep chats confidential if you trust the other party. This is where the conversation disappears in about ten seconds.

However, just because WhatsApp is secure now, does not mean it will be secure tomorrow.

WhatsApp co-founder and CEO Jan Koum quit in a vicious row against Facebook’s upper management flipping off the rogue ad-seller as the relationship came to a screeching halt.

He later said he was quitting to collect “rare air-cooled Porsches” and play “ultimate frisbee.”

Facebook plans to weaken WhatsApp’s encryption levels and is intent on harvesting the data to eventually install a digital ad business to this ad-less messenger.

Facebook has shown a blatant disregard to privacy. Plan on everything you have ever sent on WhatsApp being privy to all the workers in the Facebook office at some point in the near future.

In some eerie way, Facebook mimics the hackers that maneuvered around Tinder’s developers, but in a completely legal way showing zero concern for its end user.

That is a scary thing.

Facebook has become borderline criminal in the court of public opinion in Europe. And that sentiment has seeped into the hearts of minds of Americans as well, and rightly so.

In short, the tidal wave of junk tech such as chatbots and Facebook spinning your information to the hills will end badly.

The public has smartened up and cannot be misled by Facebook’s privileged management spouting out that its “values” are different as an excuse for obvious debacles.

The global chatbot market was $369.79 million in 2017, and by 2024, this industry will balloon to $2.17 billion.

Chatbots will have a ubiquitous presence in work and daily life.

Companies desire to curtail rising costs, and are doubling down on the chatbot revolution.

The current obstacle is that artificial intelligence (A.I.) is just not good enough yet for chatbots to comprehensively serve customers and never will be.

The chatbots rely on the data in their systems to solve problems to difficult questions, but humans need to receive answers on the fly in the case of multi-part complications.

Chatbots spectacularly fail at this endeavor.

Even worse, chatbots cannot empathize with a furious customer and feel out customers’ emotions to properly optimize the perfect solution.

And in some instances, humans do not feel at ease to discuss certain topics with software code.

Then there is the generational difference of age groups preferring to use what they are familiar with.

For older generations, this absolutely means speaking to a real human who lives, breathes, and sleeps at night.

Younger generations who grew up never going outside but instead addicted to a screen have an easier time routing their lives through technology.

Granted, chatbots are effective when answering rudimentary questions to direct the customer to a department where they will soon be talking to a human. But chatbots are not the solution to every customer service problem.

Then there is the question of whether a rogue chatbot is going to disperse your data to a nefarious hacker or even behave like Microsoft’s Tay chatbot.

Facebook is already a legal entity that disperses personal data for money.

As the tech sector advances, the weak technology will crash and burn.

Low-quality social media platforms such as Facebook and inferior technology-like chatbots will succumb to the same fate as the woolly mammoth.

Investors are experiencing this massive migration up in quality as the public and investors are doing everything to insulate themselves from the dark side of technology.

In a further blow to user-generated platforms Facebook and Alphabet’s Google (GOOGL), Brussels voted in favor of a law that would force tech companies to actively filter out copyrighted content uploaded to their platforms.

This will crimp profitability for the two giants, as the data and content received for free is being put under a stronger microscope.

Europe is doing everything it can to disrupt these two companies from their free lunch, and they are fed up with the negligence and arrogance in which they run their platforms.

This was evident when Europe slapped Alphabet on the wrist with a $5 billion antitrust penalty earlier this year.

Chatbots will eventually face the public opinion death squad, as fatigued Internet users will completely avoid chatting with software code and move their businesses to the competitor.

The ultimate problem tying chatbots and Facebook together is the utter lack of attention to the customers’ needs.

These two phenomena exist to make more corporate money in a myopic fashion.

Every shortcut available will be taken and has been taken.

Facebook will never be able to monetize its website like the pre-Cambridge Analytica scandal days. It will take a sweeping reset, most importantly dethroning Mark Zuckerberg from his perch in Menlo Park, California, to reinvigorate this lost firm.

Chatbots will not exist in a few years and technology will move on to more effective solutions.

It is the end of bad tech as we know it, as technology is evolving so fast, yesterday’s conquerors become todays pariah’s in just a few years.

 

 

 

Chatbots – A Flash in The Pan Tech

 ________________________________________________________________________________________________

Quote of the Day 

"Our goal has never been to make the most. It's always been to make the best,” said CEO of Apple Tim Cook.

 

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September 12, 2018

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